During
his session earlier today, Cliff Godwin announced some significant
changes to the E-Business Suite support deadlines. I will put
together a more polished post later, but for now, here are the
details:
EBS
11i (11.5.10.2) is STILL on Sustaining Support until December 31,
2013. However, they are making a few exceptions to the Sustaining
Support policy. First, they will continue to provide bugfixes for
Severity 1 production problems until December 31, 2014. Secondly,
they will continue to provide updates for US Form 1099 through 2013
Year End. And finally, they are committing to provide Fiscal Year
End 2014 Payroll updates for US, Canada, and UK.
For
customers on Release 12.1, Oracle is waiving the Extended Support
fees until December of 2018.
--
James
MINOR CORRECTION: EBS 11i is not "still on sustaining support". EBS 11i is actually on Extended Support until Nov 2013. (Thanks, Srini, for pointing this out!)
James,
ReplyDeleteAny idea when "official" updates to the Lifetime Support Policy will come? This is a bit confusing to me given the current policies in force.
Thanks,
Jason
I will keep an eye out for the press release (or a similar posting on Steven Chan's blog). The changes to this policy were announced today during Cliff Godwin's session at OpenWorld. (To the point that even Steven Chan was declaring "I can't say anything, but attend Cliff's session on Monday" during his presentations on Sunday.)
Delete-- James
Gotcha... I wish they would time their conference announcements with updates to their docs, especially when it comes to support policies. Enjoy Open World!
ReplyDelete